Customer Service for the Cannabis Industry

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Become a Customer Service Specialist in the Cannabis Industry with this first of its kind diploma program in Ontario!

With the advent of the legalization of cannabis in Canada, the job market has exploded with opportunities for customer service professionals who have expert knowledge in this brand new, but fast-growing industry. In this diploma program, students will not only gain solid customer service skills but will specifically explore the exciting, fast-growing and new legal Cannabis market. This program will enable you to learn about what the legal market looks like in Canada and analyze the predominant demographics. You will gain the knowledge that employers are currently looking for, including being able to differentiate between recreational versus medical cannabis consumers, what kinds of products these consumers may be interested in, and how and where they’d like to purchase these products.

You will gain a solid education in:

  • Packaging, labelling, tracking and licensing

  • Legalization and regulation; prohibitions on promotions, adult possession, driving and travelling

  • Microsoft Office

  • Customer service skills

  • Inventory control

  • The Cannabis Act and its impact in the retail industry

Employment Opportunities:

Graduates of this comprehensive program may explore any number of career options, including retail, call centre, sales, government services, and other businesses in the cannabis industry.

Career Options: Cannabis Sales Associate, Cannabis Retail Associate, Cannabis Retail Manager, Cannabis Customer Service Representative, Receptionist at a Cannabis product manufacturer or distributor.


  • Ontario Secondary School Diploma, General Education Diploma or Mature Student Status

  • Successful interview with the Registrar

Create your financial security by learning these valuable skills that are needed in every community! Financial Aid, including monthly payment plans are available.

Program Details

Program Category: Skills Programs
Program Type: Diploma
Program Terms: 18 weeks
Upcoming Start Dates: January 13, 2020
Locations: Toronto